Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery .

The return request should be submitted within this period so that customer support can review the order and determine whether the product meets the applicable return conditions.

This policy does not limit any mandatory consumer rights that may apply under applicable law.

Return Eligibility

To qualify for a standard preference-based return, a product should generally:

• Be unused or substantially unused and remain in its original condition.
• Include the original parts, accessories and components supplied with it.
• Include original packaging where reasonably possible.
• Be accompanied by proof of purchase or sufficient order information.
• Not show damage caused by misuse, unauthorized modification, improper installation or avoidable neglect.

Products returned because of an alleged defect, shipping damage or fulfillment error may be reviewed separately based on the circumstances of the issue.

How to Request a Return

Before returning a product, contact service@auvirelkow.com .

Please provide:

• Your order number.
• The product you wish to return.
• The reason for the return.
• The email address used during checkout.
• Photographs or videos where relevant, particularly for damaged, defective or incorrect products.

Customer support will review the request and advise you of the next steps.

Return Address

After your return request has been reviewed and approved, customer support will provide the appropriate return destination and return instructions.

Returns sent to an unauthorized address may not reach the correct processing location and may delay or prevent proper handling.

Return Shipping Costs

Preference-based returns: if an eligible product is returned because of a change of mind, preference, ordering mistake or another reason not caused by a product or fulfillment problem, the customer is generally responsible for applicable return shipping costs.

Damaged, defective, incorrect, incomplete or materially misdescribed items: if the issue is attributable to the product or our fulfillment process, we will review the circumstances and provide an appropriate replacement, refund or return solution without requiring the customer to bear additional costs resulting directly from that error, where applicable.

Return Inspection

Returned products may be inspected after receipt to verify that the applicable return requirements have been satisfied.

Inspection may include confirming the product identity, physical condition, included parts and accessories, and the reason stated for the return.

If the returned item does not reasonably match the approved return request, customer support may contact you before the return is finalized.

Refund Timing

Once an approved returned product has been received and inspected, eligible refunds are normally issued to the original payment method.

Our refund processing generally takes approximately 5–10 business days after an eligible return has been received and approved.

Your bank, card issuer or payment provider may require additional time before the refund appears in your account.

Damaged, Defective, Incorrect or Incomplete Orders

If your order arrives damaged, defective, incorrect, incomplete or materially different from the product description, contact us as soon as reasonably possible.

Please provide your order number together with clear photographs or videos showing the issue where appropriate.

For outdoor lighting products, useful supporting images may include:

• The complete product.
• The affected or damaged area.
• The shipping packaging.
• Missing parts or accessories.
• Any visible model or product information relevant to the issue.

After reviewing the issue, we will provide a reasonable replacement, refund or return arrangement based on the circumstances.

Order Cancellation

If you wish to cancel an order, contact service@auvirelkow.com as soon as possible.

We will make a reasonable effort to process eligible cancellation requests received before fulfillment begins.

Cancellation cannot be guaranteed once processing, fulfillment or shipment has started.

No separate cancellation fee is charged for an order that is successfully cancelled before fulfillment.

Replacements & Exchanges

Direct exchanges may not always be available.

Where a replacement is appropriate because of damage, defect, an incorrect product or another approved issue, customer support will advise you of the available replacement process.

For preference changes, the most appropriate solution may be to return the eligible product and place a new order for the preferred item.

Return & Refund Contact

For return requests, damaged products, refund questions or cancellation requests, contact our customer support team.