𝒂𝒖𝒗𝒊𝒓𝒆𝒍𝒌𝒐𝒘™ and auvirelkow.com are owned and operated by Beijing Taihang Yipin Network Technology Co., Ltd.

Legal Representative: Li Ruifeng.

Business Address: Room 1502, 15th Floor, Building 5, No. 9 Hongye Road, Daxing District, Beijing, China.

Orders are generally prepared for shipment within 2–4 business days after payment and order confirmation.

During holidays, promotional periods, new product launches or unusually high order volume, processing may require up to 5 business days.

Estimated delivery times vary according to destination, shipping service, product availability, customs procedures and local carrier conditions.

For standard shipments to supported United States destinations, transit commonly takes approximately 10–15 business days after dispatch.

Delivery estimates are not guaranteed arrival dates.

Available shipping methods and applicable shipping charges are calculated and displayed during checkout before payment is completed.

Charges may vary according to destination, order contents and available delivery service.

Depending on product availability, inventory location and the customer's destination, orders may be fulfilled from our facilities or from designated fulfillment and logistics partners.

The physical shipping origin may therefore be different from our registered business address.

Where tracking is available, tracking information will normally be provided after an order has been dispatched.

Tracking may be provided by email or through the applicable order-tracking service.

If tracking information has not updated for an extended period, a shipment appears lost, or a delivered package cannot be located after reasonable checks, please contact service@auvirelkow.com .

Please include your order number and the email address used during checkout.

Eligible products may be returned within 30 calendar days after confirmed delivery , subject to the conditions stated in our Return & Refund Policy.

Returned products should generally be unused, undamaged and returned with applicable packaging and accessories unless the return relates to a defect, damage or fulfillment error.

Contact service@auvirelkow.com and provide your order number, the item you wish to return, the reason for the return, and photographs or videos where relevant.

For preference-based returns, customers are generally responsible for applicable return shipping costs unless otherwise stated.

If an item is damaged, defective, incorrect, incomplete or materially different from its description because of a product or fulfillment issue, we will review the circumstances and provide an appropriate resolution.

Once an eligible return has been received, inspected and approved, the applicable refund will normally be issued to the original payment method.

Refund processing generally takes approximately 5–10 business days, although the time required for funds to appear may also depend on the customer's bank or payment provider.

You may contact us promptly to request cancellation before fulfillment has begun.

Cancellation cannot be guaranteed once an order has entered processing, fulfillment or shipment.

If an order is successfully cancelled before fulfillment, no separate cancellation fee is charged.

Contact our customer support team as soon as reasonably possible and provide your order number, a description of the issue, and clear photographs or videos where appropriate.

After reviewing the circumstances, we may provide an appropriate replacement, return, refund or other reasonable resolution.

Product suitability varies by model. Please review the product description, specifications and care guidance shown on the applicable product page.

Weather-resistant outdoor lighting should not automatically be treated as fully waterproof or suitable for immersion unless specifically stated. Rechargeable products and charging ports should generally be kept dry during charging.

Keep solar panels clear of leaves, dust and debris so they can receive adequate daylight.

For rechargeable lights, use the appropriate charging connection and keep the charging port dry. Clean product surfaces using a soft dry or lightly damp cloth unless the product instructions state otherwise.

During severe weather or extended periods of non-use, storing portable lighting in a protected location can help preserve its appearance and components.

Email: service@auvirelkow.com

Phone: +86 178 9642 9144

Customer Service Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8) .